Shipping
- All of our in-stock products are ready to ship from our warehouse in the USA.
- Orders placed before 12pm ET (M-F excluding holidays) typically ship same day.
- We ship to the USA and Canada only and our packages are sent signature required.
- Shipments are not able to be re-directed by the customer after being sent.
- We are not responsible for duties or fees related to importing a product to another country.
- We require a physical shipping address and do not ship to P.O Boxes or Freight Forwarders.
- We take no responsibility for stolen packages - please ensure that the shipping address is secure.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Free Shipping
All orders that qualify for free shipping will be shipped via a carrier and shipping method of our choice. Transit time for an order using free shipping can be as much as six business days (ground economy shipping). You must choose this option during checkout and it only applies to orders within the continental USA.
Expedited Shipping
We take no responsibility for service guarantees beyond what the shipper's policies are at the time of shipment. Business days are defined by the carrier and are typically Monday-Friday excluding some holidays. If a service failure occurs, we will do our best to recover the shipping costs from the carrier and pass them on to you. The carriers decision is final.
Coupons / Sales
Any offers are valid on online purchases made before date listed in promotion. To redeem online promotion code, must be entered at checkout and is valid for one-time use only. Sales tax, shipping & handling do not qualify for discount. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Offer may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. No rain checks issued. Offer not valid for prior purchases. Other restrictions may apply. May be canceled at any time, for any reason.
Warranty
All of our products carry a one-year warranty from date of purchase unless otherwise noted in the product listing. We do not offer extended warranties. At our discretion, we will repair or replace any product found to be defective. The warranty excludes all software related issues and potential issues related resulting from software updates. We are not responsible for professional fees related to removal or re-installation of any product. It is the customer's responsibility for shipping costs to us - we will cover return shipping. Items returned for repair that are found to have no issues will incur troubleshooting fees and return shipping fees.
Returns
We offer hassle free returns within 30 days of purchase on products $50.00 and above (unless otherwise stated in the product listing). Products less than $50 are not eligible for return. The customer is responsible for return shipping costs. We are not responsible for shipping costs or professional fees related to installation, removal or re-installation of any product. Special orders, used tools, services and Digital media (map cards, CD's, etc.) are not refundable for any reason. CANopener Flash programmers are not refundable as they become "locked" to the vehicle / device in which they are connected.
We do not refund shipping charges and when refunding an order with free shipping, we will deduct our cost for shipping from the amount to be returned. Transaction fees for Purchases made with PayPal will be deducted from any refund.
Items that require VIN SPECIFIC PROGRAMMING will incur a $100 restocking fee for the time we spent programming the hardware for your specific vehicle. This will be waived only in the case that an item is defective and we are exchanging it for you.
Items returned damaged, modified or otherwise tampered will will not be refunded. In cases were only part of the kit being returned is damaged we will make every effort to only deduct for the parts damaged.
Please allow up to five business days for any refund to be processed after received by our returns department for full inspection. This return policy is null & void if product(s) have been tampered with or modified. We reserve the right to reject a return if there is damage, excessive use/wear, used for testing/troubleshooting or reverse engineering.
If you need to return an item, please request a return via email, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Buyback Program / Core Charges
The payment for modules returned as a core or purchased by 4D Tech Inc. will be in the form of a refund to the original purchase method - purchase price will be shown in the product listings. Modules must be from a 2013 or newer vehicle, have a 2013 or newer production date, be in good working condition, without physical damage and received within 120 days from the purchase date to be eligible. If hardware is sent in that does not meet this criteria, it will be discarded without notice. Please allow up to five business days for any buy back to be processed after received by our shipping and receiving department for full inspection. 4D Tech, Inc. reserves the right to discontinue the Buy Back program at any time without notice. If the program is discontinued, Buy Backs for any outstanding orders at that time will be honored as long as the old module is returned within 30 days of the order ship date.
Modules returned as a core or purchased as part of the Buy Back program become sole property of 4D tech, Inc. upon issuance of the refund amount. If under the 30 day guarantee, it is deemed necessary to return the vehicle to its original form, 4D Tech, Inc. retains the right to provide an equivalent piece of hardware if the original is no longer able to be returned. This is the only provision for returning a purchased piece of hardware back to a customer.
If other hardware is returned with the buyback item that is not part of the buyback program, a $20 recycling fee will deducted from the buyback refund amount.
End User License Agreement (EULA)
By purchasing any of our products containing software, you agree to the terms set forth by the manufacturers EULA. You can find links to applicable EULAs here: Ford Motor Company SYNC® products
Privacy
What information do we collect?
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To send periodic emails
- The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our website privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
